Computer Maintenance

Larch Computer Services offers flexible Computer Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.

Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client’s business is not affected by lack of facilities.

Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call.  Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.

Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair.  Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.

Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers.   Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.

Printer Maintenance & Peripheral Maintenance: Includes power lead / power adaptor.  Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.

Network Infrastructure Maintenance provides maintenance cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC’s, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.) 

Larch Computer Services also  offers, as an alternative to the pre-paid Maintenance Agreement, a "pay as you go" or ad-hoc on-site hardware repair service. For more details click here 

Call the Maintenance Sales Department on 0845 260 9050 to discuss your requirements, or Email Us


Larch Computer Services Ltd
Tel: 0845 260 9050  Fax: 0845 260 9051

 

Larch Computer Services   IT Support Services :  Computer Products & Computer Services ,  Computer Sales , Computer Hardware , Computer Software & Computer Supplies , Computer Networking Installations , Computer Maintenance  & Computer Repairs , Computer Support & Computer Training , Computer Networks , Computers & Internet , Computer Security , Internet Services , Technical Support 

  

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Bronson Hawk

Computer Solutions

Computer Products

Computer Services

Computer Hardware

Computer Software

Computer Supplies

NComputer & Network Installation

Computer Maintenance

Computer Repairs

Computer Support

Computer Training

Computer Security

Internet Services

 

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Bronson Hawk & Associates is a trading name of Bronson Hawk Ltd