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Computer Repairs
Larch
Computer Services offers, as an
alternative to the pre-paid Maintenance Agreement, a "pay as you
go" or ad-hoc on-site hardware repair service including PC repairs,
printer repairs and on-site repair of other peripherals and network
infrastructure equipment.
Ad-hoc
Repairs: There is no guaranteed response time,
although an engineer will normally attend by the next day. Any parts
used, labour and travel time will be charged at our standard rates.
Should an on-site repair not be possible, the equipment can be removed
from site for workshop repair. Loan
equipment can be provided, if on-site repair is not achieved, for the duration of
the workshop repair.
Computer
Repairs:
Engineers carry a
comprehensive kit of standard PC spares which enable them to carry out
most hardware repairs on site. The spare kit includes:
CMOS
Batteries, CDROM & CDRW Drives,
CPU Fans,
Floppy Drives, Hard Disk Drives, Keyboards, Memory,
56K Modem, Monitor, Motherboards,
Mice,
,Multi I/O Boards,
Network
Interface Cards (NIC's), Printer Port Cards, Power Supplies
(PSU's),
SCSI
Cables,
SCSI
Converters,
SCSI
Terminators,
Video Cards.
Post hardware
repair re-installation of the Microsoft Windows operating system, any
additional drivers required for devices installed within the computer and
attached peripheral devices can be carried as required.
Notebook
Repairs / Laptop Repairs: On-site hardware repairs of notebooks
and laptops are difficult due to the proprietary nature of many of the
components, and the wide and continuously changing model ranges offered by
each manufacturer. Workshop repair, or return to the manufacturer,
is normally the best solution although neither of these options result in
a speedy repair. Larch
Computer Services can
manage the entire repair process including the provision of a loan laptop
for the duration of the repair, installation of any applications required
and copying any data from the original notebook's hard disk should there
not be a backup. (subject to the hard disk working)
Peripheral
Repairs: Engineers
carry a kit of commonly used parts for the more widely used printers and
other peripheral devices which, together with their many years of printer
repair experience, enable them to carry out the majority of hardware
repairs on site. Should an on-site repair not be possible,
the equipment can be removed from site for specialist workshop repair. Loan
equipment can be provided, if on-site repair is not achieved, for the duration of
the workshop repair.
Network
Infrastructure Repairs: Troubleshooting
problems with hubs, switches, routers, fixed cabling, patch panels, patch leads, wall
sockets and fly leads. On-site hardware repairs of hubs,
switches and routers are difficult due to the proprietary nature of
many of the components (apart from
fan replacement). Workshop repair, or return to the
manufacturer, is often the best solution. Larch
Computer Services can
manage the entire repair process including the provision of loan equipment
and, in the case of routers, carry out any reconfiguration required.
Larch Computer
Services Ltd Tel:
0845 260 9050 Fax: 0845 260 9051
Email: repairs@larch.com
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